Privacy Policy

At WatsappKaro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

Information We Collect

• Name, email address, phone number, and company details when you submit forms or contact us.
• Messages and communication history when you interact with us through WhatsApp or other platforms.
• Payment and billing details for transactions.
• Technical data such as IP address, browser type, and usage activity.

How We Use Your Information

We use your information to:

• Provide and improve our services.
• Respond to your inquiries and support requests.
• Send important updates and promotional messages (with your consent).
• Process payments and manage your account.
• Ensure compliance with legal obligations.

Sharing of Information

We do not sell or rent your data. We may share it with:

• Trusted service providers who help us operate our business (hosting, payment, communication).
• Legal authorities when required by law.
• Marketing platforms (such as LinkedIn and Meta) strictly for advertising and lead generation purposes.

Data Security

We use reasonable technical and organizational measures to safeguard your data. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications at any time.
• Contact us for any privacy-related requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security.
• Analytics Cookies: Help us understand how you use our website to improve performance.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
• You can control cookie preferences through your browser settings.

Data Retention Policy

We retain your personal information for different periods based on the type of data:

• Account Information: Retained while your account is active and for 2 years after closure.
• Communication Records: Stored for 3 years for customer service and legal compliance.
• Payment Data: Retained for 7 years as required by financial regulations.
• Marketing Data: Retained until you opt out or for 2 years of inactivity.

International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure adequate protection through appropriate safeguards including standard contractual clauses and adequacy decisions. Data may be transferred to service providers in the United States, European Union, and other jurisdictions with appropriate data protection measures in place.

Third-Party Services

We integrate with third-party services that have their own privacy policies:

• WhatsApp Business API: Subject to Meta's privacy policy and data processing terms.
• Payment Processors: Razorpay and other payment gateways process payment information securely.
• Cloud Services: We use secure cloud infrastructure providers for data storage and processing.
• Analytics Providers: Google Analytics and similar services help us understand website usage.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Contract Performance: Processing necessary to provide our services to you.
• Legitimate Interests: For business operations, fraud prevention, and service improvement.
• Consent: For marketing communications and optional features (which you can withdraw anytime).
• Legal Obligation: To comply with applicable laws and regulations.

Data Subject Rights (GDPR/CCPA)

Depending on your location, you may have additional rights including:

• Right to Access: Request a copy of your personal information we hold.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: Limit how we use your information.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: Withdraw consent for processing based on consent.

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols.
• Access Controls: Strict access controls and authentication mechanisms for our systems.
• Regular Audits: Security assessments and vulnerability testing of our infrastructure.
• Employee Training: Staff training on data protection and security best practices.
• Incident Response: Procedures for detecting, responding to, and reporting security incidents.

Data Breach Notification

In the event of a data breach that may pose a risk to your rights and freedoms, we will notify the relevant supervisory authorities within 72 hours as required by law. If the breach is likely to result in high risk to affected individuals, we will also notify you directly without undue delay, providing information about the nature of the breach and steps taken to address it.

Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority. For users in India, you may contact the Data Protection Authority when established under the Digital Personal Data Protection Act, 2023.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, you can reach us at: